FAQs
Are your oils natural?
Yes, all of our essential oils and fatty oils are 100% pure and natural. We source our raw materials from a network of smallholder farmer suppliers who adhere to our strict quality standards with traceability in place. From the raw materials, we then process our essential oils through steam distillation, and our fatty oils through cold-press. All of our oils are vegan, free from any additives, synthetics, fillers and dilutions.
How should I use your oils?
Oils labeled for skin can be applied directly, otherwise diluted with a base oil to reduce the strong concentration of these pure oils, particularly if you have sensitive skin. It is generally recommended to apply oils on skin at night, away from sunlight, to let it naturally steep into the body.
Oils labeled for hair use can be applied directly to scalp and hair, strands either as part of a pre-wash treatment or to refresh scalp and hair strands for more moisture, hydration and growth. Similarly, hair oils can be diluted with a base oil, particularly if your scalp is prone to sensitivity.
Fragrance oils are used similarly as perfumes, a few drops can go a long way. Alternatively, fragrance oils are applied to diffusers, candle burners, in steam or sauna, diluting a few drops of the oil with water.
How should I store my oils?
To maximize the shelf life and potency of oils, store in a cool, dark place away from direct sunlight and heat sources. Keep the bottles tightly sealed to prevent oxidation and degradation.
Are there any precautions I should take when using your products?
Please keep in mind the following precautions when using our products:
If you have sensitive skin or scalp, please try small patch testing before fully applying, and otherwise discontinue use.
Keep our products out of reach of children.
If you are pregnant, nursing, or under medical care, consult a physician before use.
Avoid contact with eyes, inner ears, and sensitive areas of the body.
How can I place an order?
You can easily place an order through our website by adding the desired products to your cart and completing the checkout process. For wholesale inquiries, please reach out to us on hello@chakkaorigins.com
What payment methods do you accept?
We accept various payment methods, including credit cards and debit cards. All transactions are securely processed to protect your personal information.
How long does shipping take?
Shipping times vary depending on the shipping location and the shipping method you choose during checkout. Please refer to our Shipping Policy for more detailed information.
Do you ship internationally?
Yes, we offer international shipping to select countries. However, please note that additional customs fees and duties may apply. Please refer to our Shipping Policy for more information.